Getting started is easy! Simply choose your country/area code, enter your phone number and provide your name.
Upon successful installation on you device:

• Open the Maaii app
• Agree to the Maaii “Terms of Service” and “Privacy Policy”. Click “Continue”
• Press “OK” to allow Maaii to access your phone’s address book
• In the setup screen, select the country code and input your phone number. You’ll also have to include your nick name below the phone number; which will be used as the display name Click “Continue” to proceed.
• Press “Approve” to confirm your inputted number or press cancel to return to the previous screen.
• Select either “Connect to Facebook” to connect your Facebook account with Maaii (allowing you to call Facebook friends that are also using Maaii) or click “Skip, I’ll do this later” to complete your registration process.

• A new user is required to input only his mobile number and name to complete the registration process and become a non-verified Maaii user.
• New Maaii users can always choose to verify their accounts at a later time by accessing the “Accounts” page and selecting “Verify account”.

1. Press “Verify Account”
2. Select one of the options to receive your verification code. Click “Via text message” or “Via phone call”
3. Press “Approve” for your selection
4. Depending on your selection, we'll either send you a verification code via SMS or our automated system will call and read you the code.

For first time registrations:

• Upon successful registration users can verify their accounts by going to Swipe Navigation >”Account” > “Verify Account”

For existing users who re-registers or updates on the same device:

• Maaii automatically verifies upon re-registration (no verification is required)

For existing user Re-registrations or updates on a new device:

• Verification is required prior to access Maaii

Verified users are able to participate in selected promotions and access paid features only available with verification. Non-verified Maaii users need to complete the account verification process to unlock these features.

Verified vs. non-verified user

If you're having trouble receiving the verification code for your account, you can request a new code by:

1. Press the back button and return to the previous screen. Select one of the options to receive a new access code. Click “Via text message” or “Via phone call”.
2. Press the “no code” button to receive a phone call to read you your access code > press get code to continue.

• The phone number you provided is incorrect.
• Your device is currently disconnected from your service provider.

Possible solutions:

1. Check the phone number you provided and retry the registration process
2. Ensure your phone is currently connected to a 3G or Wi-Fi network
3. During the verification process if you didn't receive an SMS notification code, the "No code" button will appear on your screen. Upon clicking the "No code" button, you'll receive a phone call from us which will read you the verification code.

For international calls to landline and mobile numbers, select the “MaaiiOut” call option (a verified user account and purchase Maaii Credit are required to access this feature). While using the MaaiiOut option, ensure to start all international phone numbers with a “+” sign, followed by the country code.

Example:

• Dialing format to a UK cell phone: + 44 7123 123 123

Both FREE and Premium call options are available using Maaii, which offer different services. Call options include:

• FREE CALL: Call to another Maaii user who you are connected to via your Maaii contact list or Facebook contact list.
• MaaiiOut CALL: Call to a non-Maaii user landline or mobile phone number OR a Maaii user who you are NOT connected to via your Maaii Contact list. *A verified Maaii account and purchase of Maaii Credit is required for this call type.

• PHOTO SHARE: Share your life through pictures; upload photos from your media gallery or take a snapshot directly from your camera.
• LOCATION SHARE: Tag messages with location pins and use maps to let friends know where you are or where you've been.
• GROUP CHAT THEMES: Personalize your group chats & calls. There are many themes to choose from and all of them come with special wallpapers & sound effects to match your mood.
• TIMEOUT MESSAGES: Share private moments and know your photo will disappear after 10 seconds
• STICKERS & ANIMATIONS: Creatively express yourself with dozens of cute stickers and funny chat animations.

• To sent out a Timeout Message: select the Timeout message in the chat option menu, you will then be prompted to the camera, simply take a photo and share it to your friend.
• To open a timeout message: Tap the incoming timeout message and hold your finger on the screen to view the photo. The message will automatically disappear after 10 seconds. The Maaii timeout message allows you to share fleeting moments without having to worry about the photo appearing elsewhere.

The group chat feature lets you chat with up to 20 friends. To start a group chat, follow these steps:

• Press “Chats” in the swipe navigation menu
• Press the “+ icon” at the top of the chat page 
• Select the contacts you want to add to your group chat by pressing the “O “icon next to each contact.
• You can view the number of selected chat party at the bottom screen, press to confirm your selection. A pop up window will appear for you to create your chat room subject.
• Type in a subject or title for your group. This is the name of the group that all members will see.  Press “Done” to confirm >
• Choose a theme for your chat room> tap the theme you have chosen to start your group chat.

To end your chat:

1. Click to the Chat info page
2. Press the “Leave and Delete”
3. Press “Leave” to confirm.

To delete an individual chat message:

1. Click "" located on top of a chat conversation
2. Press the “ ” icon next to the message you want to delete
3. Click "Delete" to confirm

To get started:

1. Visit https://secure.maaii.com/portal/en/login.jsp
2. Click “Create an account” on the Login Page.
3. On the “Create an account” page :
1. Input your country code, phone number (must be a verified Maaii phone number
2. Insert the verification number
3. Select the checkbox agreeing to the Maaii Terms of Service and Privacy Policy >
4. Click “Next” to proceed
4. A one-time activation pass-code will be sent to you via system message in team@maaii
5. Enter your pass-code and click “Next”
6. Complete the following items and press “Confirm”
1. Create a password 8-20 characters in length
2. Input the e-mail address you would like to use to retrieve your password
7. You will receive a Validation Email from Maaii; click the link within the email to activate your Maaii Paid User account.

Sign-in to your Maaii Paid User account and click “Products” on right hand side column under “Manage Account”:

1. Select the amount you would like to purchase then click “Next”
2. Select your payment method.

To pay by credit card:

• Select the credit card type and enter your credit card details
• Review your purchase details and click “Confirm” to proceed with payment

Pay with PayPal:

• After selecting the PayPal option, you will be directed to PayPal.com
• Choose either to login to your PayPal account or to create a new PayPal account
• Follow the requirement to complete your payment

3. The conformation page will provide a transaction confirmation summary of your purchase

From your device: (Maaii application)
Account balance is displayed in the "Account” tab available through the Swipe navigation menu and within the dial-pad

From Maaii.com: (Profile page)

• Log in to your Maaii Paid User account.
• Account balance is displayed on the right, under “Manage Account”

The “Auto top-up” configuration can be setup

• During a new purchase
• After login using the “stored payment method” or PayPal

During a new purchase:

• Upon selecting the payment method for your purchase, select the “Auto Top Up” checkbox option. The account you complete your purchase with will automatically add additional Credit to your account when your balance falls below USD2.00.

Setup “Auto top-up” with PayPal

• Click the “Enable Auto Top-up” in the Auto Top-Up Configuration page
• For the first item select “PayPal” and then choose the amount your wish to Top-Up
• Agree to the Maaii Terms of Services and Refund Policy and click “Confirm”
• Choose either Log in to your PayPal account to pay or to create a PayPal account and pay with your debit or credit card
• Follow the requirement to complete the process
• Click “Confirm” to complete your account “Auto top-up configuration”

To change your account password:

1. Sign into your Maaii Paid User account.
2. Click “Change Password” under “Manage Account”
3. Enter your current password
4. Create a new password (8 - 20 characters including letters and numbers only)
5. Click “Confirm” (Your account password will be changed after clicking "Confirm".)

• A notification massage and reminder e-mail will be sent to your device to remind you about the password change.

Credit which has past the valid period will became inactive for a short period of time before expiration. Credit which falls within the inactive period can be re-activated for an addition 30 days.
Two ways to re-active the balance:

• By pressing the “reactive” button through your online Paid User account. Extend for additional 30days
• By purchasing new credit (of any kind). New expiration date will set according to the purchase amount.

Absolutely! For your protection, all credit card information submitted is encrypted on our secure servers, each complying with PCI Security Standards. We understand our users concerns about credit card security. All transaction details - including customer name and credit card numbers are encrypted using SSL ("Secure Sockets Layer") for maximum security. In addition, payment card details are never transmitted in clear text through the Maaii Payment system.

If you are not able to log in to the Maaii Paid User Account, your account may be temporarily locked. To prevent password spoofing, the system will automatically lock a user account if the password is entered incorrectly after (5) attempts. If you think this might be the reason you cannot log in, please contact team@maaii to have your password reset.

To recover your Maaii password, please begin with these steps:

On the account login page, click the “Forgot Password?” link next to the “Login” button.

On the Forgot Password page:

• Insert your country code
• Enter your registered phone number, e-mail address , and verification number then click “Next” to proceed
• A validation email will be sent to your registered email address.
• Follow the instructions in the email to activate your account

In the Reset Password Page:
Insert your new password and re-enter your new password

If you believe you’ve been double charged, first check with your credit-card provider; at times they will hold more than one transaction in pending status, especially if it took a few tries to complete the transaction.

If there is indeed more than one transaction in settled status, e-mail us with your purchase reference no. (found in purchase history), credit card statement, or other written confirmation to team@maaii.com

• Verify the payment information entered for your order. If you used a saved payment method already on your account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
• Submit an alternate payment method for your purchase. If you are unable to resolve the payment issue with your bank in a timely manner, you are always able to change the payment method on your purchase to another card.
• If problems persist. Email team@maaii.com with a brief description of the situation. It should include your full name as displayed on your credit card (cardholder name), Reference Number (can be found in Purchase History ), Maaii Paid User Account registered phone number and a phone number where you can be reached.

Please check whether the options below have been fulfilled to complete the payment process :

1. Select the checkbox indicating you agree on the Maaii Terms of Service and Refund Policy”.
2. If you have reached the maximum of 5 stored payment methods, you need to visit the “Stored Payment Method” section under “Manage Account” to remove one or more of the currently saved payment methods.

For security and privacy purposes, your bank cannot provide us with information on why your payment was declined. As suchyou will need to contact your bank directly to solve most payment issues.

Maaii’s Customer Service Team can help you with the following:

• Verify your problem was caused by a Bank related issue or other cause (i.e. missing information, system issue)
• Verify that you entered your payment information correctly
• Assist you to submit an alternate payment method for your order

Suspending your account disables the account and the ability to use your Maaii Credit without deleting the user profile and related information. A user cannot sign into a suspended account, and paid related services are blocked. The account can be restored at any time by contacting Customer Support at team@maaii.com with the subject line “Re-activate my account” to re-activate your Maaii Paid User account.
To suspend a user:

1. Sign into your Maaii Paid User Account.
   The URL is
   https://secure.maaii.com/portal/en/login.jsp
2. Find the section “Suspend Account” under “Account Profile”.
3. In the lower right corner, click “Suspend Account”.
4. Click “Confirm” in the confirmation box.
5. A notification will indicate “Your Maaii Paid User account has been suspended”

To resolve this issue:

• Double check your friend is registered with the same phone number which you have stored in your mobile device. It is possible that your friends have more than one phone number and his/her number wasn't registered with Maaii.
• Manually refresh your contacts by exiting Maaii from the background and re-launch the application. It may be necessary to refresh your Maaii contacts manually if your friend has recently re-registered or reinstalled with us.
• If you're currently using iOS 6 on your device, ensure the new privacy setting has been applied to allow Maaii access to your devices contacts. Go into your device Settings > Privacy > Contacts, and make sure allowing access to Contacts for Maaii is ON

• Note: If none of the above have resolve your issue, contact us at team@maaii.com

For iOS devices:
Maaii supports iPhone 3G, iPhone 3GS, iPhone 4, iPhone 4s, iPhone 5, iPod Touch (not fully optimized) and iPad (not fully optimized) running iOS 5.0 or later.

• On devices such as iPad, or iPod Touch which does not have a telephone number, you may use the telephone number associated with your mobile phone to complete the verification process.

For Android Devices:
Maaii supports Android devices: Google Nexus 7, Google Nexus One, Google Galaxy Nexus, HTC EVO 3D,HTC One, HTC One X+, Huawei G520, Huawei T9510E, Lenovo K860i, LG-E975, Samsung Galaxy Note (GT-N7000), Samsung Galaxy S (GT-I9003), Samsung Galaxy S2 (GT-I900G), Samsung Galaxy S3, Samsung Galaxy S4, Sony MT15i, Sony Xperia Arc S (LT18i), Sony Xperia Z), ZTE U950 and ZTE V987, running Android OS 2.3.3 – 2.3.7 and 4.0 or above.

• Due to minimum hardware requirement, certain lower-end or older Android phones are incapable of running Maaii.

Users can use the in-app invite function located within the “Setting” tab to invite people they know:

• To invite via Facebook: After logging in with your Facebook account, click the Invite via Facebook button to submit an “I’m using Maaii” post onto your Facebook page.
• To invite via SMS: Click the Invite via SMS button and choose the contact you would like to invite.
• To invite via Email: Click the Invite via E-mail button and input the recipient email address.

As with other mobile messaging and communication apps, call quality on Maaii can be affected by the stability of the data network you are connected to. We recommend using your 3G/4G network when connecting to Maaii when outdoors.  For times when you are staying in a single location like your home or workplace, switching to a Wi-Fi network or hotspot will help you find more stable call connections.

Please send a detailed email including the following information to team@maaii.com

• What is the nature of your issue? i.e. Calling, installation, payment …
• What are the details of the issue(s) you are experiencing?
• Your mobile phone number
• If the issue is related to your mobile device please provide us with the model number, the operating system and the version of Maaii installed.